Refund policy

Return Policy

At Zentiqx, we carefully check our products before dispatch to ensure you receive your order in good condition.

Returns

We only accept returns in the following situation:

  • The product is received damaged or defective.

  • The customer must record a clear, continuous unboxing video while opening the parcel.

  • The video must show the parcel/package and the product clearly from the moment of opening.

  • A return request without a proper unboxing video may not be accepted.

  • The product must be returned in the same condition in which it was received.

No Returns for Other Reasons

We do not accept returns for:

  • Change of mind

  • Wrong product selection by the customer

  • Personal preference

  • Minor cosmetic differences

  • Products damaged or used by the customer

  • Any issue unrelated to damage or defect received with the order

Return Request

If your product arrives damaged or defective, contact Zentiqx as soon as possible after receiving your order and provide:

  1. Your order number

  2. Clear photos of the product and packaging

  3. The complete unboxing video showing the product being opened from the parcel

Our team will review the evidence and determine whether the return is eligible.

No Refund Policy

Zentiqx does not offer refunds.

If a return is approved because the product was received damaged or defective, we will provide a replacement, subject to product availability and verification.

Important Unboxing Requirement

Customers must record a single, uninterrupted video from the beginning of opening the parcel until the product is fully inspected.

The unboxing video is mandatory proof for any damage or defect claim. If no proper unboxing video is provided, Zentiqx reserves the right to reject the return request.

Policy Rights

Zentiqx reserves the right to verify every return claim and reject requests that do not meet the conditions stated in this policy.